How to create a customer account? (member area)
To create a customer account, click on the “sign in” button (pink character) at the top right of the site.
Then click on “sign up with email”.
Enter your email and create your personal password, click on “I’m not a robot” then click on “Register”.
A digicode will then be sent to the email box you have entered. Attention, this code is likely to go in your spam.
You only have to fill in the received code and finalize the creation of your member area.
I can’t find an artwork on the site. What to do?
In general, think about the theme in which the work in question could be found because the artworks are classified by pictorial theme. Then hover over the “tables by themes” tab in the drop-down menu at the top of the site to search.
You can also use the search bar at the top of the site.
I can’t find an artwork in the shop. What to do?
Not all artworks are listed in the shop. In addition, the shops are classified by pictorial theme, you will find all the portals shop, in the drop-down menu «shop» at the top of the site.
You can also find all the shop portals by clicking on the «all directions» button usually located at the bottom of the drawing section corresponding to each of the themed shops.
How to access the sections "Preview", "Backstage" and "Chez Vous"?
Unfortunately, this service is currently not valid at the international
To unlock backstage and preview access, you must have a customer account (be logged in) and a support plan (subscription).
The Gallery "Chez Vous" is unlocked a few days after subscribing to the newsletter or a support form.
Make sure you are logged in to your customer account (member area) in order to view the page.
How do I subscribe to a support plan? (subscription plan)
Unfortunately, this service is currently not valid at the international
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Click on your member area (pink character) in the top right corner of the site, then go to “My subscription”, then click on “See plans and prices” and select the support plan that suits you.
You are then directed to the payment page. So finalize the purchase tunnel process by filling in your postal and bank details, you can also choose the subscription start date by clicking on the calendar date on the right.
Be sure to read the terms and conditions of sale (they are located at the bottom of the site) and accept them by checking the box “I have read, and I agree with the policy of the formula” then click on “buy”.
To know, to subscribe to a support form, you must have created a customer account. (Member area)
Where can I see the support package I have signed up to?
Unfortunately, this service is currently not valid at the international
To see your current subscription, click on your member area (pink character) at the top right of the site, then go to «My Subscription».
I have changed my credit card, How do I update my data
To change your bank details, click on your member area (pink character) in the top right of the site.
Go to “My subscription”.
Then click on “update payment method”. Remember to validate the changes.
How do I cancel my support plan? (my subscription)
Unfortunately, this service is currently not valid at the international
To cancel your support form, click on your member area (pink character) in the top right corner of the site, then go to “My subscription”.
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Then click on "cancel the subscription".
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You will then receive an email confirming the cancellation of the support form.
I do not receive the Newsletter, what to do?
First of all, are you registered for the newsletter?
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The registration for the newsletter can be done on the page «CONTACT» of the site by checking the box «I want to subscribe to the newsletter». OR at the time of subscribing to a support form by checking this same box
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Other scenario: Depending on the mailboxes used, the newsletter is likely to go in spam (or unwanted). The newsletter is not intended to spam you, therefore, it is episodic and depends on the schedule of the Artist. Check your spam anyway.
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The Newsletter, announces the upcoming exhibitions. It is however possible that your mail has not yet been integrated into the mailing list, This operation is done manually and an oversight can happen in this case, do not hesitate to contact the artist by email at the contact section mentioning the subject “Newsletter subscription”.
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You can meanwhile take note of the event planning which is located in the section «upcoming exhibitions» in the menu bar at the top of the site.
I want to unsubscribe from the Newsletter. How do I do this?
To cancel your subscription to the newsletter, go to the «Contact» page of the site. Then send an email to the artist. By specifying in the subject line “Cancellation of subscription to the Newsletter”.
